Snycole Home LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://snycolehome.com.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website and services.
1. Information We Collect
When you visit our website, place an order, or contact our customer service team, we may collect the following categories of information:
Personal Information
- Full name.
- Billing and shipping addresses.
- Email address.
- Telephone number.
- Order and transaction information.
Payment Information
Payments are processed through third-party payment service providers. We may receive limited transaction details, such as payment confirmation, transaction identifiers, and payment status.
We do not intentionally store full payment card numbers or card verification codes (CVV) on our website servers.
Technical Information
When you access our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device information.
- Operating system.
- Pages visited and browsing activity.
- Website usage information.
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing and fulfilling customer orders.
- Arranging shipping and delivery.
- Sending order confirmations and transaction notifications.
- Responding to customer inquiries.
- Providing customer service and after-sales assistance.
- Processing returns, refunds, and order cancellations.
- Maintaining website security and preventing fraudulent activity.
- Improving website functionality and customer experience.
- Complying with applicable legal and regulatory obligations.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve browsing functionality and understand how visitors interact with our website.
These technologies may be used to:
- Remember website preferences.
- Maintain shopping cart functionality.
- Support checkout and website operations.
- Analyze website performance.
- Improve user experience.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
4. How We Share Information
We do not sell customers’ personal information for monetary consideration.
We may share necessary information with trusted third-party service providers when required to operate our business, including:
- Payment processing providers.
- Shipping and delivery companies.
- Website hosting and technical service providers.
- Fraud prevention and security providers.
- Customer support and communication service providers.
These providers may access information only as reasonably necessary to perform their services or as otherwise permitted by applicable law.
We may also disclose information when required by law, legal proceedings, regulatory requests, or to protect our rights and the security of our business and customers.
5. Payment Security
We use third-party payment processors to facilitate secure payment transactions.
Payment processing services are expected to maintain appropriate security measures, including applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.
We do not intentionally store complete payment card numbers or CVV security codes on our website servers.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.
Order and transaction records may be retained for up to seven (7) years after an order is completed for accounting, recordkeeping, customer service, dispute resolution, and legal compliance purposes.
Other information may be retained for shorter or longer periods depending on its purpose and applicable legal requirements.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable exceptions.
- Request information about how your personal information is collected, used, and disclosed.
- Opt out of certain types of personal information sharing or targeted advertising where applicable.
- Not be discriminated against for exercising applicable privacy rights.
8. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide you with additional privacy rights.
Subject to applicable legal requirements and exceptions, these rights may include:
- The right to know what categories of personal information we collect and how they are used.
- The right to request access to specific personal information.
- The right to request deletion of personal information.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information, where applicable.
- The right to limit certain uses of sensitive personal information, where applicable.
- The right to equal service and treatment when exercising privacy rights.
We do not sell personal information for monetary consideration.
To submit a privacy request, please contact:
Email: [email protected]
Please include “Privacy Rights Request” in the subject line.
We may need to verify your identity before processing certain requests.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage customers to review the privacy policies of those websites before providing personal information.
11. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required by law.
If we become aware that such information has been collected improperly, we will take reasonable steps to address the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.