At Snycole Home LLC, customer satisfaction is important to us. We understand that circumstances may arise when a customer needs to return a purchased product. Please review our return and refund conditions below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must:
- Be unused and in their original condition.
- Include original packaging, accessories, and applicable components.
- Not show signs of use, damage, or modification caused after delivery.
- Remain in a condition suitable for resale.
Products that have been used, altered, damaged after delivery, or otherwise affected in a way that impacts resale eligibility may not qualify for a return.
2. Returns for Defective or Damaged Products
If a product arrives defective, damaged, or incorrect, please contact us within 30 days of receiving the order.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or other relevant supporting information when applicable.
For confirmed product quality issues, manufacturing defects, or incorrect items, Snycole Home LLC will cover the reasonable return shipping costs.
We will review the circumstances and provide appropriate return instructions.
3. Returns for Non-Quality Reasons
Customers may request a return for non-quality-related reasons, such as a change of preference or an incorrect personal selection.
For approved non-quality-related returns:
- The customer is responsible for return shipping costs.
- The product must be unused and in its original condition.
- Original packaging and included accessories should be retained.
- The returned item must meet our return eligibility requirements.
Original shipping charges, if applicable, are non-refundable unless otherwise required by applicable law.
4. Non-Returnable Conditions
Returns may not be accepted under the following circumstances:
- Products that have been used or installed.
- Products showing signs of wear, alteration, or customer-caused damage.
- Products missing essential original components or packaging that affect resale eligibility.
- Products returned outside the applicable return period, except where required by law.
Nothing in this policy limits any non-waivable rights provided by applicable law.
5. How to Request a Return
To initiate a return, please contact our customer service team:
Email: [email protected]
General Inquiries: [email protected]
Please include your order number, the reason for the return, and supporting photographs if relevant.
Our team will review your request and provide further instructions.
Please do not send products back before receiving return authorization and instructions.
6. Refund Processing
Once the returned product has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
Please note that the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
7. Exchanges
If you receive a defective, damaged, or incorrect item, please contact us for assistance.
Exchange arrangements are subject to product availability and our review of the reported issue.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can generally be accommodated before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be available. In such cases, customers may refer to the return procedures outlined in this policy.